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119 lines
5.3 KiB
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[#]: subject: (UVdesk: A Free and Open-Source Helpdesk Ticket System)
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[#]: via: (https://itsfoss.com/uvdesk/)
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[#]: author: (Ankush Das https://itsfoss.com/author/ankush/)
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[#]: collector: (lujun9972)
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[#]: translator: ( )
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[#]: reviewer: ( )
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[#]: publisher: ( )
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[#]: url: ( )
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UVdesk: A Free and Open-Source Helpdesk Ticket System
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======
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There are countless open-source solutions (including [website creation tools][1] and [forum software][2]) that power the web, and a helpdesk system is one of the vital areas that can benefit from it.
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UVdesk is a free and open-source PHP based support ticket system with impressive options that you can start for free.
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Here I shall mention more about it and how you can set it up for your business.
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### UVDesk: Open-Source Customer Support Solution
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![][3]
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[UVDesk][4] is a helpdesk system built on [Symfony][5] (PHP framework for web development). An exciting alternative to proprietary ticketing systems like Zendesk.
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It is another open-source offering from the same company responsible for [Bagisto][6] (an ecommerce platform that we’ve covered before).
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UVDesk is primarily free but offers paid options if you want extra features and added security for your business.
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You can respond to customer queries, create documentations, manage the support tickets, and do a lot of things from a single place. This is especially helpful if you have an [eCommerce platform][7] setup.
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To explore more about it, let me highlight the key features it offers.
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### Features of UVDesk Helpdesk System
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In addition to the basic abilities of a support system, it also offers some interesting features.
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![][8]
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Here’s an overview of the features offered:
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* Ticket management and administration
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* Task management options to assign tickets and set a deadline for support agents
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* Email management to convert emails to support tickets
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* Ability to create documentations (knowledgebase) to guide customers for self-help
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* Theme customization of the support system/portal
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* Multi-channel support (aggregating support requests from different platforms like Facebook, Amazon, Website)
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* Automated options for customer follow-up reminders
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* Improve the workflow with the ability to automate tasks and how they’re handled
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* Progress Web App support
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* Social Media App integration
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* Ecommerce multi-channel integration
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* Form builder
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* Monitor agent’s support performance
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* Easy migration options when switching from a different support system to UVdesk
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* Self-hosting
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Do note that some of the features will be limited to the paid option. But the essential features should be available completely for free.
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### Get Started Using UVdesk
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You can directly download the zip package from the [official website][4]. It can be deployed using Docker as well.
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For installation instructions, you can check their [GitHub page][9] and the [official documentation][10] to check the system requirements. In either case, you can also opt for a one-click setup on your Linux server using [Softaculous installer][11].
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[UVdesk][4]
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### Quick Impressions on the Demo
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They offer you the ability to try a [live demo][12] before you consider using it.
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![][13]
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I’ve never worked on a support system before, but limited to eCommerce projects using OpenCart, which is one of the [best open source eCommerce platforms][7].
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But I found the back-end system to be pretty simple and accessible. It is not a breathtaking experience on the back-end side, but ranging from the branding customization options to managing the knowledge base, it is an easy-to-use experience.
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![][14]
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I also found the ticket management good enough.
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![][15]
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### Wrapping Up
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Overall, UVdesk is a flexible, open-source helpdesk system that you can try and use for free. Of course, if you have a sizable business, you may need to opt for the paid plans available.
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What other open-source helpdesk systems do you know of? How important do you think a helpdesk portal is? Let me know in the comments below!
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--------------------------------------------------------------------------------
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via: https://itsfoss.com/uvdesk/
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作者：[Ankush Das][a]
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选题：[lujun9972][b]
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译者：[译者ID](https://github.com/译者ID)
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校对：[校对者ID](https://github.com/校对者ID)
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本文由 [LCTT](https://github.com/LCTT/TranslateProject) 原创编译，[Linux中国](https://linux.cn/) 荣誉推出
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[a]: https://itsfoss.com/author/ankush/
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[b]: https://github.com/lujun9972
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[1]: https://itsfoss.com/open-source-cms/
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[2]: https://itsfoss.com/open-source-forum-software/
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[3]: https://i0.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-open-source.png?resize=800%2C461&ssl=1
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[4]: https://www.uvdesk.com/en/opensource/
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[5]: https://symfony.com/
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[6]: https://itsfoss.com/bagisto/
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[7]: https://itsfoss.com/open-source-ecommerce/
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[8]: https://i2.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-contact.png?resize=800%2C548&ssl=1
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[9]: https://github.com/uvdesk/community-skeleton
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[10]: https://docs.uvdesk.com
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[11]: https://www.softaculous.com
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[12]: https://demo.uvdesk.com/
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[13]: https://i1.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-admin.png?resize=800%2C830&ssl=1
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[14]: https://i0.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-mail-settings.png?resize=800%2C469&ssl=1
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[15]: https://i1.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-ticket-management.png?resize=800%2C664&ssl=1
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