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[#]: collector: (lujun9972)
[#]: translator: ( XLCYun )
[#]: reviewer: ( )
[#]: publisher: ( )
[#]: url: ( )
[#]: subject: (DevOps for introverted people)
[#]: via: (https://opensource.com/article/19/7/devops-introverted-people)
[#]: author: (Matthew Broberg https://opensource.com/users/mbbroberg/users/don-watkins/users/shawnhcorey/users/mbbroberg/users/marcobravo)
DevOps for introverted people
======
We asked the Opensource.com DevOps team to talk about their experience
as DevOps introverts and to give DevOps extroverts some advice. Here are
their answers.
![Q and A letters][1]
We asked members of our [DevOps team][2] to talk about their experience as introverts and to give extroverts some advice. Before we get into their responses, though, let’s first define the term.
### What does being introverted mean?
Being an introvert is commonly defined as someone who finds it more energy depleting, as opposed to energizing, to be around people. It can be a helpful term when we think about how we recharge: introverted people may require more alone time to recharge, especially after spending a lot of time around groups of people. A big myth about introverts is that they are necessarily shy, but [science suggests][3] that is a separate personality trait.
Introversion and extraversion were popularized by the [Myers Briggs Type Indicators][4] and are now more commonly referred to as two ends of the same [spectrum][5]. Even though it may seem that there are more extroverted people in the world than introverts, psychologists tend to believe that a majority of us fall along the spectrum closer to [ambiverts or introverts][6].
Now, on to the questions and answers.
### What are some techniques DevOps leaders can use to make sure introverts feel like part of the team and increase their willingness to share ideas?
"Everyone is a little different, so it’s important to be observant. Someone from GitLab once told me their philosophy is that if you aren’t offering your opinion, then they’re being exclusionary. If someone isn’t offering an opinion in a meeting, then find ways to include them. **When I know an introvert is interested in a topic we’re meeting about, I’ll ask in advance for written input. A lot of meetings can be avoided by moving the discussion to slack or GitLab where introverts are more willing to engage.** In stand-up, everyone gives an update, and introverts seem to do fine in this context. So we sometimes do the same thing in other meetings just to make sure everyone has time to speak. I also encourage introverts to speak in front of small groups either at work or in the community in order to build those skills." —Dan Barker
"**I think the best thing that anyone ever did for me was to make sure I had the skills necessary to answer the big questions when they came.** As a very young enlisted Air Force member I was giving status briefings to my units’ senior leadership. That required that I have a number of data points available at any given moment as well as the why behind any delays or deviations on the way towards established objectives. That propelled me from a behind the scenes person into being willing to share my opinion and thoughts with others." —Chris Short
"**Lead through culture. Design and try out a ritual for your co-workers.** You can design a smaller weekly ritual for groups or teams or a bigger yearly event for your department or organization. The point is to try something and observe your leadership role in it. Identify gaps or tensions in your culture. Look back at the beliefs and behaviors of teams. Where do you observe tension? What’s missing from your culture? Start with a simple statement 'I see a tension between X and Y'. Or 'My team is missing Z'. Next, flip the gap or tension into a question: write down 3 'How might we’s (HMWs)'." —Catherine Louis
"Introverts are not a different class of people, they are either people who think or wait too much before they share their mind or people who have no idea what's going on. I was one among the first category, I thought too much and sometimes worried about what if my opinion is laughed upon or not entertained or thought otherwise. It was hard coming up of that kind of mindset but it was also eating my chances of learning better things. Once, we were discussing in the team about an implementation issue. My then manager asked me one on one, why I am not participating as I am one of the more experienced people on the team, and I opened up (after I gathered all the power in the universe to say something) saying everything I wanted to say was already shared. He suggested 'I could use a repetition sometimes, as there are many things going on, it would be helpful if you just repeat your thought even if it is discussed'. Well, that was not a very persuasive way but that gave me a bit of confidence that someone at-least wants to hear me.
"Now, the way I used to make people speak in my team, is **I often ask the introvert person for help, even if I know the resolution, and appreciate them in team meetings and discussions to boost up their confidence encouraging them to share more knowledge with the team, by slowly giving them time to come out of their reserved nature**. They may still remain a bit isolated in the outer world but within a team, some emerge a player we can count on." —Abhishek Tamrakar
"My advice to introverts when participating in conferences is to find friends/colleagues who are also attending so you have people to talk to comfortably, reach out prior to the event to schedule some smaller meetings/meals with other attendees (friends, industry contacts, former colleagues, etc.), **be mindful of your exhaustion level and take care of yourself**: skip the social/evening events if you need to recharge, write about your experience in a post-event retrospective." —Elizabeth Joseph
### What are some tips for increasing productivity when working with a teammate who tends to be more of an introvert?
"Productivity is increasingly challenging to really qualify. In many cases, a break from work or a casual conversation can be the spark needed in our creative endeavors. Again, I find slack and GitLab to be very helpful mediums for exchanging ideas and interacting with others when you have introverts on your team. **I also find pair programming to be very useful for most introverts as one on one interactions aren’t usually as taxing but the product quality and efficiency gains are substantial.** However, when an introvert is working alone, everyone on the team should be discouraged from interrupting them. It’s best to send them an email or some non-intrusive medium." —Dan Barker
"Give them great tools for doing and documenting their work. **Enable them to be the best they can be at their job.** Check in with them frequently enough to make sure they’re on the right track but also be mindful it’s a bigger distraction to them than it is more extroverted people." —Chris Short
"**Don’t interrupt me when I am heads down.** Really, don’t. It could take me 2 hours minimally to get my brain back to where I was when I was knee deep in something. It feels painful. Really. Instead, email me and ask me to come to a place where there is a whiteboard. Share the problem from the customer's point of view—draw it—not from your point of view. I may have dozens of customer issues niggling in the back of my brain. If your issues sound like 'make me look good to my upper management', it will get less attention from me than the true customer's issues I already have. Draw a picture. Give me time to think. Make sure there is more than one marker in case I am ready to share. Be prepared that your hypothesis about the problem is completely wrong." —Catherine Louis
"Appreciation and encouragement is the way out, appreciation may not be an appraisal, but an appreciation that encourages people to feel comfortable in presence of more than one living entities, **so that everyone feels heard and not laughed or underrated**." —Abhishek Tamrakar
### Final thoughts
The biggest takeaway from our conversations on introverted DevOps enthusiasts is one of equity: Treat people as they need to be treated, and ask people to treat you as you want to be treated. Whether you are extroverted or introverted, we all need to respect the fact that we do not all experience the world in the same way. Our colleagues deserve the space they need to get the work done, and knowing how to support them starts with a discussion on their needs. Our differences are what make our communities so special and it makes our work more useful for more people. The most effective way to communicate with others is to communicate in a style that works well for both of you.
--------------------------------------------------------------------------------
via: https://opensource.com/article/19/7/devops-introverted-people
作者：[Matthew Broberg][a]
选题：[lujun9972][b]
译者：[译者ID](https://github.com/译者ID)
校对：[校对者ID](https://github.com/校对者ID)
本文由 [LCTT](https://github.com/LCTT/TranslateProject) 原创编译，[Linux中国](https://linux.cn/) 荣誉推出
[a]: https://opensource.com/users/mbbroberg/users/don-watkins/users/shawnhcorey/users/mbbroberg/users/marcobravo
[b]: https://github.com/lujun9972
[1]: https://opensource.com/sites/default/files/styles/image-full-size/public/lead-images/osdc_QandAorange_520x292_0311LL.png?itok=qa3hHSou (Q and A letters)
[2]: https://opensource.com/devops-team
[3]: https://www.inc.com/melanie-curtin/are-you-shy-or-introverted-science-says-this-is-1-primary-difference.html
[4]: https://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.htm?bhcp=1
[5]: https://lifehacker.com/lets-quit-it-with-the-introvert-extrovert-nonsense-1713772952
[6]: https://www.psychologytoday.com/us/blog/the-gen-y-guide/201710/the-majority-people-are-not-introverts-or-extroverts

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[#]: collector: (lujun9972)
[#]: translator: (XLCYun)
[#]: reviewer: ( )
[#]: publisher: ( )
[#]: url: ( )
[#]: subject: (DevOps for introverted people)
[#]: via: (https://opensource.com/article/19/7/devops-introverted-people)
[#]: author: (Matthew Broberg https://opensource.com/users/mbbroberg/users/don-watkins/users/shawnhcorey/users/mbbroberg/users/marcobravo)
内向者的 DevOps
======
我们邀请 Opensource.com 的 DevOps 团队，希望他们能够谈一谈作为 DevOps 内向者的休验，同时给 DevOps 外向者一些建议。下面是他们的回答。
![问答][1]
我们请求我们的 [DevOps 团队][2] 谈一谈他们作为一个内向者的体验，并给外向者们一些建议。但是在我们开始了解他们的回答之前，让我们先来定义一下这些词汇。
### “内向者”是什么意思？
内向者通常指的是一部分人群，当他们和别人相处的时候，会使他们的能量耗尽，而不是激发他们更多的能量。当我们思考我们是如何恢复能量时，这是一个非常有用的词汇：内向者通常需要更多的独处时间来恢复能量，特别是和一群人在一起很长时间后。关于内向者的一个非常大的误解就是他们一定是“害羞的”，但是科学表明，那不过是另一种不同的性格特征。
内向性与外向性是通过 [Myers Briggs 类型指标][4] 而为人所知的，现在也常常被称作一个 [光谱][5] 的两端。虽然这个世界看起来好像外向者比内向者要多，但是心理学者则倾向于认为大部分人在光谱上的位置是落在 [中间性格或偏内向性格的][6]。
现在，我们来看看问答。
### DevOps 技术主管可以通过哪些方式来让内向者感觉他们是团队的一部分并且愿意分享他们的想法？
“每个人都会不大一样，所以观察敏锐就很重要了。从 GitLab 过来的一个人告诉我，他们的哲学就是如果他们没有提供任何意见，那么他们就是被排除在外的。如果有人在一个会议上没有提供任何的意见，那就想办法让他们加入进来。**当我知道一个内向者对我们将要讨论的会议论题感兴趣的时候，我会提前请他写一些书面文本。有非常多的会议其实是可以避免的，只要通过把讨论放到 Slack 或者 GitLab 上就行了，内向者会更愿意参与进来**。在站立会议中，每个人都会交代最新的进展，在这个环境下，内向者表现得很好。有时候我们在其实会议上会重复做一些事情，仅仅是为了保证每个人都有时间发言。我同时也会鼓励内向者在工作小组或者社区小组面前发言，以此来锻炼他们的这些技能。—— 丹·巴克
“**我觉得别人对我做的最好的事情，就是他们保证了当重大问题来临的时候，我拥有必要的技能去回答它**。彼时，我作为一名非常年轻的入伍空军的一员，我需要给我们部队的高级领导做状态简报的汇报。我必须在任何时候都有一些可用的数据点，以及在实现我们确立的目标的过程中，产生延误以及偏差的背后的原因。那样的经历推动着我从一个“幕后人员”逐渐变得更加愿意和别人分享自己的观点和想法。
“**通过文化去领导。为你的同僚一起设计和尝试仪式。**你可以为给你的小组或团队设计一个小的每周仪式，甚至给你的部门或组织设计一个年度的大仪式。它的意义在于去尝试一些事物，并观察你在其中的领导角色。去找到你们文化当中的代沟以及对立。回顾团队的信仰和行为。你能从哪里观察到对立？你们的文化中缺失了什么？从一个小陈述开始‘我从 X 和 Y 之间看到了对立’，或者‘我的团队缺少了 Z’。接着，将代沟与对立转换为问题：写下三个‘我们如何能……(How might we's, HMWs)’。”——凯瑟琳·路易斯
“内向者不是一个不同的群体，他们要么是在分享他们的想法之前想得太多或等得太久的一些人，要么就是一些根本不知道发生了什么的人。我就是第一种，我想太多了，有时候还担心我的意见会被其他人嘲笑，或者没有什么意思，或者想偏了。形成那样的思维方式很难，但它同时也在吞噬着我学习更好事物的机会。有一次，我们团队在讨论一个实现问题。我当时的老大一次又一次地问我，为什么我没有作为团队中更具经验的人参与进来，然后我就（集齐了全宇宙的力量之后）开口说我想说的大家都已经说过了。他说，有时候我可以重复说一次，事情纷繁，如果你能够重复一遍你的想法，即使它已经被讨论过了，也会大有裨益。好吧，虽然它不是一种特别信服的方式，但是我知道了至少有人想听听我怎么说，它给了我一点信心。
“现在，我所使用的让团队中的人发言的方法是**我经常向内向的人求助，即使我知道解决方法，并且在团队会议和讨论中感谢他们来建立他们的自信心，通过给他们时间让他们一点一点的从他们寡言的本性中走出来，从而跟团队分享很多的知识**。他们在外面的世界中可能仍然会有一点点孤立，但是在团队里面，有些会成为我们可以信赖的人。——阿布希什克·塔姆拉卡尔
“我给参加会议的内向者的建议是，找一个同样要参加会议的朋友或者同事，这样到时你就会有人可以跟你一起舒服地交谈，在会议开始之前，提前跟其他的与会者（朋友，行业联系人，前同事等等）约着见个面或者吃顿饭，**要注意你的疲劳程度，并且照顾好自己**：如果你需要重新恢复能量，就跳过那些社交或者夜晚的活动，在事后回顾中记录一下自己的感受。”——伊丽莎白·约瑟夫
### 和一个内向者倾向的同事一起工作时，有什么提高生产效率的小建议？
“在保证质量时，生产效率会越来越具备挑战性。在大多数时候，工作中的一个小憩或者轻松随意的交谈，可能正是我们的创造性活动中需要的一个火花。再说一次，我发现当你的团队中有内向者时， Slack 和 Github 会是一个非常有用的用于交换想法以及和其他人互动的媒介。**我同时也发现，结对编程对于大部分的内向者也非常有用，虽然一对一的交流对于他们来说，并不像交税那么频繁，但是生产质量和效率的提升却是重大的**。但是，当一个内向者在独自工作的时间，团队中的所有人都不应该去打断他们。最好是发个邮件，或者使用没有那么强的侵入性的媒介。——丹·巴克
“给他们趁手的工具，让他们工作并归档他们的工作。**让他们能够在他们的工作上做到最好**。要足够经常地去检查一下，保证他们没有走偏路，但是要记住，相比外向者而言，这样做是更大的一种让人分心的困扰。
“**当我低着头的时候，不要打断我。真的，别打断我**！当我沉浸在某件事物中时，这样做会造成我至少需要花费两个小时，才能让我的大脑重新回到之前的状态。感觉很痛苦。真的。你可以发个邮件让我去有白板的地方。然后从客户的角度而不是你的角度——通过画图的方式——分享下有什么问题。要知道，可能同时会有十几个客户问题缠绕在我的脑海中，如果你的问题听起来就是“这样子做会让我在我的领导面前显得很好”的那一类问题，那么相比我脑袋中已经有的真正的客户问题而言，它不会得到更多的关注的。画个图，给我点时间思考。当我准备分享我的看法的时候，保证有多支马克笔可以使用。准备好接受你对问题的假设有可能完全是错误的。”——凯瑟琳·路易斯
“感谢和鼓励就是解决的方法，感谢可能不是一份工作评估，但是感谢能让人舒服地感受到自己并不仅仅是一个活着的独立实体，**因而每个人都能够感觉到自己是被倾听的，而不是被嘲笑或者低估的**。”——阿布希什克·塔姆拉卡尔
### 结语
在与内向的 DevOps 爱好者的这次交谈中，我们最大的启迪就是平等：其他人需要被怎样对待，就怎样对待他们，同时你想被怎样对待，就去要求别人怎样对待你。无论你是内向还是外向，我们都需要承认我们并非全以相同的一种方式体验这个世界。我们的同事应当被给予足够的空间以完成他们的工作，通过讨论他们的需求作为了解如何支持他们的开始。我们的差异正是我们的社区如此特别的原因，它让我们的工作对更多的人更加的有用。与别人沟通最有效的方式，就是对于你们两者而言都可行的方式。
--------------------------------------------------------------------------------
转载自: https://opensource.com/article/19/7/devops-introverted-people
作者：[Matthew Broberg][a]
选题：[lujun9972][b]
译者：[XLCYun](https://github.com/XLCYun)
校对：[校对者ID](https://github.com/校对者ID)
本文由 [LCTT](https://github.com/LCTT/TranslateProject) 原创编译，[Linux中国](https://linux.cn/) 荣誉推出
[a]: https://opensource.com/users/mbbroberg/users/don-watkins/users/shawnhcorey/users/mbbroberg/users/marcobravo
[b]: https://github.com/lujun9972
[1]: https://opensource.com/sites/default/files/styles/image-full-size/public/lead-images/osdc_QandAorange_520x292_0311LL.png?itok=qa3hHSou (Q and A letters)
[2]: https://opensource.com/devops-team
[3]: https://www.inc.com/melanie-curtin/are-you-shy-or-introverted-science-says-this-is-1-primary-difference.html
[4]: https://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.htm?bhcp=1
[5]: https://lifehacker.com/lets-quit-it-with-the-introvert-extrovert-nonsense-1713772952
[6]: https://www.psychologytoday.com/us/blog/the-gen-y-guide/201710/the-majority-people-are-not-introverts-or-extroverts