From 0b9081f56d7183eb450b1f7af068b56e3bf3ada9 Mon Sep 17 00:00:00 2001 From: DarkSun Date: Sat, 24 Jul 2021 05:03:30 +0800 Subject: [PATCH] =?UTF-8?q?=E9=80=89=E9=A2=98[tech]:=2020210724=20UVdesk:?= =?UTF-8?q?=20A=20Free=20and=20Open-Source=20Helpdesk=20Ticket=20System?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit sources/tech/20210724 UVdesk- A Free and Open-Source Helpdesk Ticket System.md --- ... and Open-Source Helpdesk Ticket System.md | 118 ++++++++++++++++++ 1 file changed, 118 insertions(+) create mode 100644 sources/tech/20210724 UVdesk- A Free and Open-Source Helpdesk Ticket System.md diff --git a/sources/tech/20210724 UVdesk- A Free and Open-Source Helpdesk Ticket System.md b/sources/tech/20210724 UVdesk- A Free and Open-Source Helpdesk Ticket System.md new file mode 100644 index 0000000000..3ccc90e997 --- /dev/null +++ b/sources/tech/20210724 UVdesk- A Free and Open-Source Helpdesk Ticket System.md @@ -0,0 +1,118 @@ +[#]: subject: (UVdesk: A Free and Open-Source Helpdesk Ticket System) +[#]: via: (https://itsfoss.com/uvdesk/) +[#]: author: (Ankush Das https://itsfoss.com/author/ankush/) +[#]: collector: (lujun9972) +[#]: translator: ( ) +[#]: reviewer: ( ) +[#]: publisher: ( ) +[#]: url: ( ) + +UVdesk: A Free and Open-Source Helpdesk Ticket System +====== + +There are countless open-source solutions (including [website creation tools][1] and [forum software][2]) that power the web, and a helpdesk system is one of the vital areas that can benefit from it. + +UVdesk is a free and open-source PHP based support ticket system with impressive options that you can start for free. + +Here I shall mention more about it and how you can set it up for your business. + +### UVDesk: Open-Source Customer Support Solution + +![][3] + +[UVDesk][4] is a helpdesk system built on [Symfony][5] (PHP framework for web development). An exciting alternative to proprietary ticketing systems like Zendesk. + +It is another open-source offering from the same company responsible for [Bagisto][6] (an ecommerce platform that we’ve covered before). + +UVDesk is primarily free but offers paid options if you want extra features and added security for your business. + +You can respond to customer queries, create documentations, manage the support tickets, and do a lot of things from a single place. This is especially helpful if you have an [eCommerce platform][7] setup. + +To explore more about it, let me highlight the key features it offers. + +### Features of UVDesk Helpdesk System + +In addition to the basic abilities of a support system, it also offers some interesting features. + +![][8] + +Here’s an overview of the features offered: + + * Ticket management and administration + * Task management options to assign tickets and set a deadline for support agents + * Email management to convert emails to support tickets + * Ability to create documentations (knowledgebase) to guide customers for self-help + * Theme customization of the support system/portal + * Multi-channel support (aggregating support requests from different platforms like Facebook, Amazon, Website) + * Automated options for customer follow-up reminders + * Improve the workflow with the ability to automate tasks and how they’re handled + * Progress Web App support + * Social Media App integration + * Ecommerce multi-channel integration + * Form builder + * Monitor agent’s support performance + * Easy migration options when switching from a different support system to UVdesk + * Self-hosting + + + +Do note that some of the features will be limited to the paid option. But the essential features should be available completely for free. + +### Get Started Using UVdesk + +You can directly download the zip package from the [official website][4]. It can be deployed using Docker as well. + +For installation instructions, you can check their [GitHub page][9] and the [official documentation][10] to check the system requirements. In either case, you can also opt for a one-click setup on your Linux server using [Softaculous installer][11]. + +[UVdesk][4] + +### Quick Impressions on the Demo + +They offer you the ability to try a [live demo][12] before you consider using it. + +![][13] + +I’ve never worked on a support system before, but limited to eCommerce projects using OpenCart, which is one of the [best open source eCommerce platforms][7]. + +But I found the back-end system to be pretty simple and accessible. It is not a breathtaking experience on the back-end side, but ranging from the branding customization options to managing the knowledge base, it is an easy-to-use experience. + +![][14] + +I also found the ticket management good enough. + +![][15] + +### Wrapping Up + +Overall, UVdesk is a flexible, open-source helpdesk system that you can try and use for free. Of course, if you have a sizable business, you may need to opt for the paid plans available. + +What other open-source helpdesk systems do you know of? How important do you think a helpdesk portal is? Let me know in the comments below! + +-------------------------------------------------------------------------------- + +via: https://itsfoss.com/uvdesk/ + +作者：[Ankush Das][a] +选题：[lujun9972][b] +译者：[译者ID](https://github.com/译者ID) +校对：[校对者ID](https://github.com/校对者ID) + +本文由 [LCTT](https://github.com/LCTT/TranslateProject) 原创编译，[Linux中国](https://linux.cn/) 荣誉推出 + +[a]: https://itsfoss.com/author/ankush/ +[b]: https://github.com/lujun9972 +[1]: https://itsfoss.com/open-source-cms/ +[2]: https://itsfoss.com/open-source-forum-software/ +[3]: https://i0.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-open-source.png?resize=800%2C461&ssl=1 +[4]: https://www.uvdesk.com/en/opensource/ +[5]: https://symfony.com/ +[6]: https://itsfoss.com/bagisto/ +[7]: https://itsfoss.com/open-source-ecommerce/ +[8]: https://i2.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-contact.png?resize=800%2C548&ssl=1 +[9]: https://github.com/uvdesk/community-skeleton +[10]: https://docs.uvdesk.com +[11]: https://www.softaculous.com +[12]: https://demo.uvdesk.com/ +[13]: https://i1.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-admin.png?resize=800%2C830&ssl=1 +[14]: https://i0.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-mail-settings.png?resize=800%2C469&ssl=1 +[15]: https://i1.wp.com/itsfoss.com/wp-content/uploads/2021/06/uvdesk-ticket-management.png?resize=800%2C664&ssl=1